Are you looking for a job with a permanent contract, wage competitive and support from day one? Several companies are open positions in customer service and technical support, with hiring immediate.
These roles are ideal for those just starting out, looking to start over, or seeking stability with room for growth. Some offer monthly bonuses, reduced hours, hybrid work, and comprehensive training.
1. Contact Center Agent – RIFT Group (Ashford)
RIFT Group is seeking Contact Center Agents in Ashford (TN25 4AZ). The company offers a hybrid work model, Monday through Friday, and a goal-oriented environment with internal incentives for team engagement.
The unique feature of this position is the ongoing support and growth opportunities. The company has been operating in the tax refund sector for over 25 years, with a strong reputation and a continuous development plan for its employees.
2. Customer Service Advisor – NFU Mutual (Appleby-In-Westmorland)
The NFU Mutual Customer Service Advisor position offers a salary of £22,500 per year, with adjustments based on training progress. The work week is 34 hours, spread over four days, with a long weekly break.
The contract is permanent, and benefits include a retirement plan, free parking, flexible hours, and an excellent work-life balance. The company operates in the insurance industry and values professional stability.
3. Customer Service Agent – Fibrus (Belfast)
Fibrus is hiring for a Customer Service Agent position with a salary of £23,809.50 per year, plus a monthly commission that increases the salary to over £28,000 per year. The work model is hybrid, with three days in person and two from home.
The shift is Monday through Friday, with a rotation between 8 a.m. and 8 p.m., and only one weekend per month. Solid benefits include health insurance, emotional support, financial counseling, and extended maternity/paternity leave.
4. Helpdesk Agent – Ostara Systems (Milton Keynes)
With an annual salary of £26,208, Ostara Systems is offering a full-time Helpdesk Agent position, with a fixed shift from 11:30 AM to 8:30 PM, and weekend availability. The position is available immediately.
The desired profile requires basic Excel knowledge, fluent English, and a GCSE qualification. The position is focused on technical support and requires focus, organization, and systems skills. The company offers training and performance monitoring.
5. Customer Service Agent – Mortimer Clarke Solicitors (Worthing)
The annual salary is £26,421 with a bonus of up to £600 per month. The company offers 31 days of vacation, health insurance, onboarding events, and a 5-week training program. The position is based in Worthing (BN11 1QP), with the option of working partially from home.
The workday is Monday through Friday, with flexible hours and well-defined goals. The company prioritizes candidates with strong communication skills and offers a career plan with frequent internal promotions.
Who can apply for the opportunities
Positions are available for a variety of profiles, including beginners. Some companies require basic English proficiency and customer service experience, while others offer comprehensive training from the start.
Legal permission to work in the UK is required, such as British citizenship, settled/pre-settled status, or a compatible work visa. Candidates must be willing to learn and adapt to British corporate environments.
Clear communication, punctuality, and responsibility are valued characteristics. Some positions require basic computer skills and internal systems skills, as is the case at Ostara Systems.
People with proactive, organized profiles and good interpersonal skills are more likely to be hired. Even those without formal experience can stand out if they demonstrate a willingness to grow and a willingness to learn.
Common steps in the selection process
The hiring process varies slightly between companies. In general, the process is quick and straightforward. It all starts with submitting your resume through the company's official website or platforms like Indeed.
After this stage, virtual interviews via video or phone are common. Some companies also administer simple tests or practical simulations to assess the candidate's ability to deal with customers and solve problems.
Candidates who pass the initial screening process proceed to a final interview with the team manager. A proposal is sent via email, detailing salary, start date, and contract. Companies like Fibrus and Mortimer Clarke complete the entire process within 10 days.
The main tip is to keep your email up to date, respond quickly, and prepare for the interview clearly and confidently. Even without experience, it's possible to land the job with good posture and presentation.
Benefits offered by contracting companies
- Salaries between £22,500 and £26,421 per year;
- Monthly bonuses and commissions that increase income;
- Hybrid work in some companies (3 days in person and 2 remote);
- Complete training for beginners;
- Reduced weekly working hours, with 4-day stopovers;
- Permanent contracts with legal certainty;
- Paid vacation and extended leaves;
- Health plan, retirement and psychological support;
- Internal promotions with a structured career plan;
- Inclusive environment, stable and professional.
How to build a competitive CV for the UK
A British CV should be objective, without a photo, and should focus on relevant skills and experience. Start with a brief summary of who you are, followed by your professional and educational background.
Even if you don't have formal experience, include volunteering, freelance work, customer service, or event management. Highlight soft skills: organization, communication, teamwork, resilience, and adaptability.
Avoid overly technical terms or local jargon. Use simple, clear words, and always keep your CV in British (not American) English. PDF format is preferred.
Make sure your email and phone number are correct and accessible. If you have a LinkedIn profile, include the link at the top. This increases your credibility and makes it easier for recruiters to contact you.
How to prepare well for interviews in the UK
Interviews in the UK tend to be more objective, focusing on behavior, values, and teamwork skills. Even if the interview is online, dress professionally and create a quiet environment.
Practice answers to common questions like: "Why do you want to work here?", "How do you handle pressure?", and "Tell me about a mistake you made and what you learned from it." Always provide concrete examples.
Avoid lengthy answers. Focus on clarity, politeness, and honesty. Demonstrating enthusiasm, humility, and a willingness to learn can be more important than technical expertise.
If you're accepted for positions like Fibrus or MCS, be prepared to start within 15 days. Keep in mind that punctuality and commitment are highly valued by British companies.
Working in customer service can open doors to other areas
Customer service and technical support roles are just the beginning. Many companies promote their internal employees to positions such as supervisor, quality analyst, team trainer, and HR assistant.
By developing your communication, organizational, and problem-solving skills, you'll be prepared for other administrative positions. This makes customer service a strategic area for growth within the company.
Positions like those at NFU Mutual and Ostara offer a well-structured career path. With dedication, you can advance in just a few months, including salary increases, changes in departments, or leadership positions.
Additionally, this type of role helps you adapt to UK corporate culture and develop professional English, which increases your chances of future hiring.
Did you enjoy learning about these vacancies?
If you've made it this far, it's because you're genuinely looking for a serious job opportunity in the UK. The vacancies we're showing are genuine, with attractive salaries, professional structures, and immediate hiring.
In addition to above-average pay, these companies offer comprehensive training, solid benefits, and a career path, even for those just starting out. So, if any of these positions caught your eye, don't wait for the ad to expire.
